HOME IT SUPPORT sERVICES

Ad Hoc Support


Custom
  • Once-off jobs/fixes like printer setup, Wi-Fi issues, or virus removal
  • R650 call-out (includes first hour) R400 per additional 30 min
  • Emergency After-Hours (Weekends / Nights if available) - R1,200 first hour R700 per additional 30 min
  • Remote Support (if possible): R550 per hour (minimum 1 hour) R300 per additional 30 min
Lite home plan

 

R250/device/month
  • Individuals who want peace of mind and light ongoing care
  • Atera agent (proactive monitoring)
  • Monthly health check & patching
  • Antivirus status monitoring
  • 30 min remote support included
  • Extra support billed at R400/hour (discounted rate)
  • Contract: Minimum 3 months, automatically renewing monthly. Services billed in advance
standard home plan

 

R400/device/month
  • Work-from-home professionals or families with critical PCs
  • All Lite Plan features
  • Up to 5 hours remote support per month
  • 1 x annual onsite visit (preventative check-up)
  • Priority response
  • Extra onsite support: R600/hour
  • Contract: Minimum 3 months, automatically renewing monthly. Services billed in advance.
Premium Family Plan


R1200/month
  • Families or small households with multiple PCs/laptops
  • R1,200/month (covers up to 3 devices)
  • Includes all Standard Plan features
  • Up to 10 hours remote support per month
  • 2 x annual onsite visits
  • Backup monitoring (OneDrive/Google Drive checks)
  • Extra devices: R200/month each
  • Contract: Minimum 6 months, automatically renewing monthly. Services billed in advance.
Optional Add-Ons


Quoted Separately
  • Data backup setup (OneDrive, Google Drive, or external HDD)
  • Antivirus license (if client doesn’t have one)
  • Operating System/MS365 License (if client doesn’t have one)
Notes: - Atera is used for remote monitoring, ticketing, and tracking support time. Packages include proactive maintenance and monitoring for ongoing peace of mind. Flexible billing for ad hoc support ensures you only pay for the time used. All prices exclude hardware, software, and licensing costs. Remote tools may not function on outdated or unsupported systems, which may also pose security risks due to missing patches or updates. All services are subject to the terms of the Contract and Service Level Agreement (SLA) as agreed upon by Takuratech Pty Ltd and the Client